Own Damage Claim

In the event of an own damage claim, that is, where your own vehicle is damaged due to an accident, you must immediately inform insurance company and police, wherever required, to enable Insurance Company to depute a surveyor to assess the loss. Do not attempt to move the vehicle from the accident spot without the permission of police and the insurance company.

Once you receive permission for removal of the vehicle and for repairs, you can do so. If your policy provides for cashless service, which means you do not have to pay out of your pocket for covered damages, the insurance company will pay the workshop directly. In either of these situations, you must intimate the insurance company immediately. In order to make such as a claim, you require doing the following listed below:

• Claim should be intimated to the Insurance Company immediately with the policy particulars. o No repair before survey of the vehicle.
• Survey will be arranged on receipt of claim intimation and submission of detailed estimate of repairs from the repairer.
• Original Registration Certificate and Driving license to be submitted to the Repairer/ Surveyor.
• For company-owned vehicles, the company seal and the authorized person's signature should be affixed in the claim form.
• FIR to be filed wherever Third party injury/death/property damage is involved.
• Record the license plate number of vehicle involved (If any)
• The company may ask for additional documents and/ or clarification/ information if any, depending on the requirement of the claim.
• Cashless facility will be arranged if the required documents are in order. o Based on the surveyors instruction, the Vehicle to be produced for Re-Inspection on completion of repairs work.
• An original bill along with a Satisfaction voucher for the cashless claim is required for processing of the claim.
  

Third Party Claim

In a third party claim, where your vehicle is involved, it is important to ensure that the accident is reported immediately to the police as well as to the insurance company.On the other hand, if you are a victim, that is, if somebody else’s vehicle was involved, you must obtain the insurance details of that vehicle and make intimate to the insurer of that vehicle. Here are a few of the major claims that you can make from a third-party insurance holder in case of an accident:

• Medical expenses claim in case of bodily injuries incurred due to the accident. You can also claim for treatment expenses for the injuries sustained.
• A compensation claim for physical disfigurement.
• Compensation for loss of earnings due to disability that prohibits from working.
• A compensation claim can also be filed by the dependents of the third-party if he/she passes away due to the accident. This claim is based on the ground of the income lost due to death.
• In the case of a claim filed for damages to the third party, IRDA has capped the compensation ceiling at ₹7.5 lakhs for insurance companies. However, in case the claim exceeds the capped amount, then the deficit has to be paid by the car owner.
• There’s no regulated cap on compensation claims filed for injuries and death.
  

Insurance claim process for a stolen Vehicle

• First of all, file a complaint with the police and lodge an FIR.
• Inform the Insurance Company with a rough estimate of the loss as early as possible.
• Submit the FIR to the insurance company.
• Once you receive the final police report, submit it to your insurance company.
• The insurance company will assign an investigator/Surveyor.
• Cooperate with the surveyor provide Non Traceable report of the court which normallytakes 30—90 days to procure the same Submit the RC book, driving license or any other document as required by the surveyor regarding the stolen car.
• Submit the duplicate keys of the car and also a subrogation letter.
• You will also need to submit a notarized indemnity on a stamp paper.
• Once all the formalities are completed, the insurance company will disburse the claim.

Motor insurance claim for damages to your own Vehicle 

(In case of Reimbursement claim)

• Inform the Insurance Company with a rough estimate of the loss as early as possible.
• If the Insured is not taken his vehicle in Network garage then the claim is going to be reimbursed.
• The insurance company will send a surveyor to assess the damages. The surveyor will prepare a report and pass it on to the insurer.
• Based on the surveyor’s report, you can arrange for your Vehicle to be repaired.
• After the work is completed, you will have to pay the amount to workshop and then it will reimburse you after 15 days.
• Claim form, Policy Copy, Estimate given by Workshop/Garage, RC copy, Driving license,Original cash bill or Invoice with Cash receipt Id proof, Cancel cheque of Insured.
• The Insured Needs to share required documents with us to process the claim.
• If all the documents are in place, the insurance provider will reimburse your bills
  

Third-party Vehicle insurance compensation claim 

(In case of property damage)

• Property damage is inclusive of damage incurred by your vehicle and your personal property, including your house.
• In the event of such damage, you need to file an FIR and get a copy of the same along with a copy of the charge sheet filed by the police against the offender.
• The claim needs to be filed in the local tribunal court, where the compensation will be decided or rejected after taking into account the submitted documents as well as the story from both sides.
• The maximum limit of compensation in case property damage is capped at ₹7.5 lakhs.

(In case of disability, injuries or death)

• File an FIR with the police immediately after the accident and take a copy of the same.\
• Obtain the third-party motor insurance details of the Vehicle owner.
• Take a copy of the charge sheet filed by the police against the Vehicle owner.
• Hire a motor claims lawyer and file a compensation claim case in the Motor Accident Claims Tribunal. Remember, such cases do not fall under the jurisdiction of civil courts. The claim has to be filed in the tribunal court of the area where the accident has occurred or in the area where you (the claimant) resides.
• In many cases, the Vehicle owner would suggest an out-of-court settlement, wherein a mutually agreeable amount is settled upon. Although this process is legally permissible, however, it’s best to get the authorities involved in case of an accident.

Points should be kept in mind by the Policy Holder

(In case Liability claim is raised on him)

• Damage to Your Vehicle: A Third-party Car Insurance policy does not offer ‘Own Damage’ cover. For that, you will have to purchase a Comprehensive plan. An Own Damage cover insures you against damage to your car.
• Driving While Violating Rules: Your third-party policy will not cover you against situations in which you were found to be violating traffic rules. For example, drunk driving, driving in an intoxicated state, driving without a valid license, etc. will not be covered.
• Driving with an Expired Policy: Your third-party policy will not offer any cover if it has expired.